On Line Marketing

Thursday, February 28, 2008

Success in SEO in the highly competitive Travel Sector

Interview Between Jan Klin and Colin Maddocks of Future Travel Ltd

Preamble by Jan Klin:


The last time I met Colin was during a SEO course I was running. Surprisingly he had little content on his homepage and NO metatags (no title , description or keyword tags) but still ranked number one on Google for 'Nile Cruise'.

This is a great example of the importance of building quality links to get top rankings. After the interview below Colin explains in detail how he went about getting these links. A great lesson for all of us....


How would you describe your company and its mission?

We are an “online” retail travel agency business. We used to have 3 “high street” bricks and mortar shops on Merseyside but sold them to Going Places and moved “online” about 10 years ago.

Initially we had a “generic” travel website that allowed clients to search for almost any type of holiday but over the last few years we have started to create “niche” travel websites where we target specific specialist destinations, such as “Nile Cruises”, “Cape Verde Holidays”, “Cuba Holidays”, etc, etc.

How long have you had a website and what is its main purpose?

We have had websites for about 10 years but have had our “niche” websites for about 3 years and are adding to them all of the time. Our first real “niche” website was www.Nile-Cruises-4u.co.uk and our latest are www.ChinaHolidays4u.co.uk and www.goaholidays4u.co.uk

The great benefit to being online is that when we had our bricks and mortar agencies we basically only had our passing trade and when that passing trade had booked their holidays we found it hard to increase our sales. Plus there was great competition on the High Street which made getting our share of the passing trade that much harder.

Of course there is great competition online but I think the playing field is much more level. By that I mean that you can be a tiny company “offline” in terms of employees and resources but if you are reasonably interested in grasping “online” optimisation and strategies you can compete with the big players. In fact, because a small online company is usually able to create their own sites quickly and economically as well as alter them in an instant I think that they are much better placed than a major player to act very quickly to react to changes in the marketplace on a daily or even hourly basis. Plus its’ much easier to be “proactive” rather than “reactive” as a smaller player.


Does the site work for you? i.e. deliver the benefits you were expecting?

Yes the sites really do deliver the results we were looking for. Obviously it has taken a bit of time to reach the position we are currently in but now we know a lot more about what we are doing we can create and get a new “niche” site online within days, and, using an initial Google Adwords campaign, can be getting potential clients to the site the same day. In fact its’ a fantastically exciting business model. Un-reaptable in any other format.

What is your online marketing strategy? - which methods do you use to attract potential customers?

Our main strategy is based on trying to reach the first page of Google’s natural search results.

Our Nile Cruise site is currently fluctuating between number one and number two for the key phrase Nile cruise out of 567,000 and we are number two for the second search term Nile cruises out of 189,000.

Thanks to attending a breakfast seminar led by yourself last November and really taking onboard your recommendations, particularly back-links, we have reached those current placements pretty quickly and the difference is amazing.

Prior to being at number one or two on Google we conducted a Google Adwords campaign for the site that meant we spent £40 a day to bring in traffic. We usually paid about 60p per click which meant we were guaranteed to get a least 66 visitors a day to the site.

Now being at number one we get an average of 600 visitors a day to the site and as you can imagine our conversions from site visitors to actual sales has risen tremendously.

In January we received approximately 18000 visitors. If we were paying Google 60p per click/visitor that would have cost us £10,800!! Which we just could not have done.

How does your online activity mesh with your offline marketing?

To be honest we do not have any “offline” marketing strategy or budget. Everything is done online.

How much business do you do on the web?

100%


How do you see the future regarding your online activity?

To keep on developing “niche” travel sites, following on the “long-tail” concept that even though some of our “niche” sites will not do massive sales by having a large number of such specialist sites the combined sales figures will be excellent.

Plus, of course, implementing the various strategies I have learnt from attending your recent full day “Search Engine Masterclass” which I found fascinating, exciting and marvellously practical. So I’m very excited about our future online development.


What is the single biggest lesson you have learned about your web activities?

That it takes time, effort and enthusiasm. Plus you need to seek out the experts, (like yourself) and learn all you can from them. Then…keep on keeping on.


Can you imagine life without a website?

No. Our websites are our business. I would never go back to operating on the High Street. We now have thousands of clients from all over the country and from many countries overseas. This could never have happened without us being “online”.

How I Build my quality links.

Normally I will take my top 5 competitors for the same keyword/phrase that I'm trying to compete on and do a search for their links. For example I will use the "link:www.firstcompetitorsdomain.co.uk" search on Google to find out how many backlinks each of my competitors has. (Actually a more accurate way is to go to www.linkpopularity.com and click on the Yahoo 'click to view' option.) Then I'll take that list of back link partners and visit each one individually looking for an "add your site" button so that I can obtain a backlink too.

I then go through each competitor in the same way, searching out their backlink partners and asking them for a backlink to me. I sometimes have to provide a backlink from my site but not always.

I also use the list of directories supplied by SEOMOZ.com and I have also paid the $299 to Yahoo Directory as I have read many times that this is worth paying for.

Finally, I search out for "on-topic" blogs that I can add a post to ensuring that I add my name as whatever anchor text I'm trying to create backlinks for. So if I'm trying to be found for "Florida Holidays" I will "sign" my blog post answer as "Florida Holidays" which means that my name is my chosen "anchor text". I know that some blogs have a "no follow" rule for posts but just as many dont' and I have found this method a good way of getting good backlinks.

Search Engine Optimisation - What's different in 2008?

As ecommerce continues its relentless rise (According to Nielsen, 98% of UK internet users now shop online) and Google continues to dominate the way we find products and services (around 76% market share whether we are researching or buying) you probably dont need me to remind you of the imperative to increase your website's visibility.

Here's the best way - Google Universal Search - I know, Ive talked about this before, several times, but its still the biggest thing to change the search landscape and provide real opportunities for exceptional traffic. For example, look at this.....



Anyone not on the map is effectively non existent as far as the searcher is concerned. As you may remember from previous posts over 75% of all visits come from the 'above the scroll' positions.

Its essential if you are a hotel to be on the map, but when you consider that almost half of all searches are for local services (insurance company kent, solicitor preston, lawnmower supplier manchester, search marketing company liverpool....) then there is a great opportunity for most companies to differentiate themselves from the masses by appearing on the map, like for example the following....



Of course this cabling company on the map will get a disproportionately higher number of visits than his competitors.

Here's how to do it from a previous post - http://janaklin.blogspot.com/2007/06/quick-way-to-google-top-spot.html

This is a good example of Google Universal search in action, where Google will bring in the most appropriate results, not just little blue snippets from its main database.

So, if you sell products get into Google Base, like Plumbnation....



If you have anything newsworthy post to Google News...




Why not get video clips on You Tube and images in Google images...



The point is you have a real opportunity to show up in different forms from different locations courtesy of Google Universal Search.

Over the coming months I'll be publishing a detailed lesson on each of the important areas you can optimise for (G Base, video, maps, podcast, image, news, etc, etc) so over a period of time you can make sure you maximise your exposure, your traffic and of course your business through the web. I'll refer to this as ADVANCED TRACK.

I'll also be republishing, and updating, my lessons for you to DIY your optimisation. I'll refer to this as FUNDAMENTALS TRACK.

In addition future posts will also have case studies and/or Q&A sessions - all designed to help your business get to grips with search marketing.

Meanwhile you can see some of the many companies we work with who are achieving great results through search marketing at http://www.janklin.com/clients.html

Q&A Spot: Does it matter where my site is hosted?

Question: I've just discovered my website is hosted in Germany (that's where my hosting company chose to put it). Does this have any impact on my search engine rankings?
Angela Dunbar, Allied Equestrian, Perthshire

Answer: It doesn't matter in your case because you have a .co.uk domain name, so Google knows you are a UK company. On the other hand if you had a .com domain google would use your hosting location to determine your country of origin. In this case it would think you are German and give you good German rankings but poor UK results.

TIP: For any of you out there who think this may be a problem - go to http://www.digitalpoint.com/tools/website-country/

Here you can check where your site is hosted. If you have a .com domain and you are hosted outside the uk, this means you will not get good uk rankings unless you transfer to a uk host.


More background information on hosting and search engine rankings.


When people carry out a google search, google wants to serve up the most relevant results. More often than not, local results are more relevant than others. For example if you were searching for new lawnmower, Google would assume a local supplier would be mor appropriate than, say, a German one.

How does Google determine where websites are in relation to the searcher? As alluded to above, if you have a .co.uk TLD (top level domain) Google assumes you are a UK company. If, however, you have a .com it uses the server location to determine which your country of origin is. As in the example above a .com domain and a German hosted site would conclude you are German, which would mean your UK search results would be poor (your German ones could be OK though!)

Taking this a stage further you can see that ideally, to get good rankings in a specific country, you need a local TLD ( .de, .fr, .it etc). If this is not possible a good compromise is a .com ( or .eu for Europe) and get the site hosted in the relevant country.

Even better you can use subdomains for your non uk sites with the subdomains hosted locally. So, www.yoursite.com in the uk; www.de.yoursite.com in German and hosted in Germany; www.fr.yoursite.com in French and hosted in France, etc.

If all this sound too much like hard work then 'pay per click' is the best route open to you since you can specify the country you want your ads to appear in.